Waited 7 months for my dress, too large, company will not answer my emails re exchange or refund.
I like the dress but I ordered and paid for it in September. I did know it was a preorder and didn’t expect it to arrive straight away away. After the New Year feeling anxious about whether I would ever receive it I wrote several messages to Lacuna asking for an update. I never received any replies and felt very disappointed. I am glad it has now arrived but question the customer service that you provide.
I ordered this dress 6 months ago and it only just turned up!! I tried to make contact with the seller but no response. When it finally arrived I was totally disappointed with the quality of the dress material and cut. Will try and return but considering my last attempt at contacting the seller, I don’t like my chances. Save yourself the money and headache of this purchase!!! Not worth the wait!
Im sure the dress will be beautiful, or at least I hope so. For a dress that cost $250..... but I couldn't tell you, because I still don't have it after 6 months of waiting. It says now it has shipped, but there is no tracking information. I have had to initiate and wait a long time for any customer service.
I guess if your looking for a nice dress for summer 2025... order now!